ITQ ran a structured pilot putting Claude into the hands of real teams across sales, marketing, engineering, and the CTO office. This 15-minute session covers what we implemented, the workflows that actually stuck, and the value we created — hours recovered, work made easier, and the case for scaling it. I'll keep it honest: what worked, what didn't, how we handled security and the data boundary, and where we go next with a private AI environment in Phase 2.